Job Description
Join our dynamic hospitality team as an Evening Receptionist at Harbor View Suites, where stunning waterfront views meet exceptional guest experiences. We're seeking a polished professional to manage our front desk operations during evening hours, ensuring seamless check-ins, guest inquiries, and facility coordination. This role offers a competitive hourly wage, comprehensive benefits package, and the opportunity to work in one of St. Petersburg's premier locations. If you thrive in fast-paced environments and take pride in creating memorable first impressions, we encourage you to apply today!
Responsibilities
- Manage guest check-ins/checkouts using PMS software with 100% accuracy
- Handle multi-line phone system and route calls to appropriate departments
- Process payments and maintain secure cash drawer procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest inquiries and complaints with exceptional service
- Monitor security systems and access control during evening hours
- Prepare end-of-day reports and manage reservation updates
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, RoomMaster)
- Strong written and verbal communication skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and transportation
- Valid Florida driver's license (preferred)
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude