Job Description
Join our dynamic team as an Evening Receptionist at Premier Hospitality Group! We're seeking a charismatic professional to be the welcoming face of our operations during evening hours. This is a fantastic opportunity for someone who thrives in fast-paced environments and values exceptional customer service. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture. Apply today and become part of our award-winning hospitality family!
Responsibilities
- Manage front desk operations during evening shifts, greeting visitors and handling inquiries
- Perform check-in/check-out procedures using hotel management software
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash drawer with 100% accuracy
- Handle reservation modifications and walk-in guest services
- Address guest concerns promptly and escalate complex issues to management
- Maintain organized records and documentation
- Prepare end-of-day reports and secure sensitive materials
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services