Job Description
Join our award-winning hospitality team as an Evening Receptionist at the heart of Detroit's revitalized downtown. This pivotal role combines exceptional guest service with operational excellence in a high-energy environment. You'll be the first point of contact for our international clientele, creating memorable experiences while managing front desk operations during peak evening hours. We offer comprehensive training, career advancement opportunities, and a vibrant workplace culture that celebrates diversity and innovation. Perfect for detail-oriented professionals seeking a dynamic career path in Detroit's thriving hospitality sector.
Responsibilities
- Manage check-in/check-out procedures for evening guests with efficiency and warmth
- Handle high-volume phone calls and digital reservations using Opera PMS system
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and security teams for seamless operations
- Resolve guest inquiries and concerns promptly using conflict resolution techniques
- Prepare daily reports and maintain detailed guest records
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills under pressure
- Flexible availability including weekends and holidays
- Basic math skills for financial transactions
- Valid Michigan driver's license preferred
- Ability to stand/walk for extended periods