Job Description
Join our dynamic team at Grand Hotel New Orleans as an Evening Receptionist and kickstart your career in hospitality! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences during evening hours. Enjoy a supportive work environment with comprehensive training and opportunities for growth in the heart of the French Quarter.
As a key member of our front desk team, you'll be the first point of contact for our guests, ensuring smooth check-ins, managing reservations, and maintaining a welcoming atmosphere. This role is perfect for night owls who thrive in fast-paced environments and want to build valuable customer service skills.
Responsibilities
- Warmly greet and assist guests during evening check-in/check-out processes
- Manage phone calls, reservations, and guest inquiries with professionalism
- Process payments and maintain accurate front desk records
- Coordinate with housekeeping and security teams for guest needs
- Handle emergency situations calmly and according to protocol
- Perform nightly audits and prepare shift reports
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (preferred but not mandatory)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with reservation systems
- Flexible evening/night availability (including weekends)
- Positive attitude and commitment to exceptional service