Job Description
Join our award-winning team as an Evening Receptionist at our flagship downtown Greensboro location. This pivotal role combines exceptional customer service with operational excellence to create memorable guest experiences during our busiest evening hours. You'll be the first point of contact for visitors, ensuring seamless check-ins and resolving inquiries with professionalism and warmth. Our modern, fast-paced environment offers growth opportunities and a supportive team culture. Perfect for candidates seeking evening flexibility without sacrificing career advancement.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Answer multi-line phone systems and route calls appropriately
- Coordinate with security and maintenance teams for evening operations
- Process payments and manage cash handling procedures
- Maintain lobby and reception area standards
- Update reservation systems and guest records accurately
- Assist with event coordination and special requests
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or reception experience
- Proficiency with Microsoft Office Suite and reservation systems
- Exceptional verbal communication and problem-solving skills
- Ability to work independently during evening hours
- Basic knowledge of local attractions and transportation
- Flexibility to cover weekends and holidays as needed
- Valid North Carolina driver's license preferred