Job Description
Join our award-winning healthcare team as an Evening Patient Care Coordinator and make a meaningful impact on Baltimore's community health landscape. This flexible evening/weekend position offers the perfect work-life balance while serving diverse patient populations across our network of clinics. You'll be the cornerstone of patient experience during high-traffic evening hours and weekend shifts, ensuring seamless navigation through healthcare services.
We provide comprehensive training, competitive benefits, and a supportive environment where your contributions directly improve community health outcomes. Ideal for students, parents, or career-changers seeking rewarding part-time work with growth potential.
Responsibilities
- Manage patient intake, registration, and scheduling during evening and weekend hours
- Coordinate care transitions between departments and external providers
- Verify insurance eligibility and maintain accurate patient records
- Provide compassionate patient education and resource navigation
- Support telehealth operations and virtual care coordination
- Collaborate with on-call physicians and emergency response teams
- Process billing documentation and insurance claims
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- Minimum 1 year customer service or healthcare administration experience
- Exceptional communication skills with diverse populations
- Proficiency in EHR systems (Epic experience a plus)
- Ability to work independently in fast-paced evening/weekend environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to cover variable shifts including holidays
- Basic medical terminology knowledge