Job Description
Join our award-winning remote team immediately! FlexiWork Solutions is urgently hiring Evening Part-Time Customer Specialists in Memphis, TN. Enjoy the perfect blend of professional growth and work-life balance with our fully remote, flexible schedule positions.
As a key member of our virtual support team, you'll deliver exceptional customer experiences while working evenings (3 PM - 11 PM CT) from the comfort of your home. This is your chance to launch a rewarding career with competitive pay, comprehensive training, and advancement opportunities—all without commuting.
Why choose us? We offer:
• Competitive hourly rates with performance bonuses
• 100% remote work with flexible scheduling
• Comprehensive paid training and certification
• Health benefits and retirement plans (after 90 days)
• Career advancement into senior roles
Responsibilities
- Provide exceptional customer support via phone, chat, and email during evening shifts
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with global teams to ensure seamless service delivery
- Meet/exceed key performance metrics (resolution rate, CSAT score)
- Identify upsell opportunities and cross-reference customer needs
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or tech support experience
- Proficient with Microsoft Office and remote work tools
- Exceptional communication skills and empathy-driven approach
- Reliable high-speed internet and quiet home office setup
- Ability to work evenings (3 PM - 11 PM CT) independently
- Strong problem-solving skills and attention to detail
- Previous remote work experience highly valued