Job Description
Are you looking for a flexible opportunity to earn extra cash in the evenings? Apex Support Solutions is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Austin, TX. In this role, you will be the first point of contact for our valued clients, providing exceptional service and resolving technical inquiries.
We value work-life balance and offer a dynamic environment where your contributions make a direct impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts.
- Troubleshoot technical issues and provide step-by-step solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical team to escalate complex issues efficiently.
- Maintain a professional and empathetic demeanor under pressure.
- Identify opportunities to upsell or cross-sell relevant products/services.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service experience is a plus.
- Strong computer literacy and proficiency with CRM software.
- Excellent verbal and written communication skills.
- Reliable internet connection and home office setup.
- Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).