Job Description
Join Sacramento Connect Solutions and become part of our dynamic remote team! We're seeking enthusiastic Evening Part-Time Customer Specialists to deliver exceptional service during peak evening and weekend hours. Enjoy flexible scheduling, competitive pay, and the comfort of working from home while supporting our growing client base.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training
- Flexible evening/weekend shifts (4-6 hours/day)
- Remote work with provided equipment
- Career advancement opportunities
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening/weekend shifts
- Resolve technical issues and process orders efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with support teams to escalate complex issues
- Meet/exceed quality and productivity metrics
- Proactively identify upsell opportunities
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Reliable high-speed internet and quiet home office
- Ability to work independently during evening/weekend shifts
- Excellent problem-solving and communication skills
- Availability for 4-6 hour shifts between 5 PM-12 PM PST
- Basic knowledge of CRM software (training provided)