Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Support Solutions is currently hiring reliable, motivated individuals for our evening customer support team in New Orleans, Louisiana. We offer a competitive hourly wage with weekly paychecks and a supportive work environment.
Join a company that values your time and contribution. Whether you are a student, a parent, or simply looking to supplement your income, we have the perfect opportunity for you. Apply today and start earning weekly!
Responsibilities
- Handle Customer Inquiries: Professionally respond to customer questions via phone and email during evening shifts.
- Process Transactions: Accurately process orders, returns, and exchanges using our CRM systems.
- Resolve Issues: Troubleshoot common customer issues and escalate complex problems to senior management.
- Maintain Records: Keep detailed and organized records of all customer interactions and transactions.
- Team Collaboration: Communicate effectively with the morning shift team to ensure a seamless handover.
- Upsell & Cross-Sell: Identify opportunities to recommend additional products or services to customers.
- Follow Procedures: Adhere strictly to company policies, procedures, and quality standards.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous experience in customer service, retail, or call center environments is preferred but not mandatory.
- Availability: Must be available to work evenings, weekends, and holidays as required by business needs.
- Communication: Excellent verbal and written communication skills with a friendly, patient demeanor.
- Technical Skills: Basic computer proficiency and ability to learn new software quickly.
- Reliability: A consistent track record of punctuality and dependability.
- Location: Must be willing to work on-site in New Orleans, LA.