Job Description
Are you looking for a rewarding evening part-time job in Fresno, CA that offers flexibility and growth? Apex Support Solutions is currently hiring now for dedicated team members to join our evening shift roster. We value work-life balance and offer a supportive environment for employees looking to advance their careers.
As a part-time evening associate, you will play a crucial role in ensuring our clients receive top-tier support during non-peak hours.
Responsibilities
- Manage inbound customer inquiries via phone and email during evening hours.
- Resolve customer issues efficiently while maintaining a professional and empathetic tone.
- Update customer records accurately and securely in our CRM system.
- Collaborate with the day-shift team to ensure seamless operational handovers.
- Adhere to company policies, quality assurance standards, and compliance regulations.
- Identify opportunities to upsell products or services where applicable.
Qualifications
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM).
- High school diploma or equivalent required.
- Strong verbal communication and interpersonal skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Reliable transportation and proven punctuality.
- Ability to work independently with minimal supervision.