Job Description
Join our dynamic team at Urban Hospitality Solutions as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This immediate hire opportunity offers flexible scheduling, competitive pay, and a vibrant work environment in the heart of San Antonio. Perfect for students, parents, or anyone seeking evening flexibility with growth potential.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage reservations and coordinate guest requests efficiently
- Process payments and maintain accurate transaction records
- Collaborate with day-shift teams for seamless handovers
- Resolve guest concerns with empathy and professionalism
- Assist with evening operational tasks including inventory checks
- Uphold brand standards and safety protocols consistently
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and conflict resolution skills
- Ability to work evenings (4 PM - 11 PM) including weekends
- Basic proficiency with POS systems and Microsoft Office
- Reliable transportation and punctuality essential
- Positive attitude with problem-solving mindset
- Spanish fluency preferred but not required