Job Description
Join our dynamic team at Coastal Hospitality Group and become the heart of our guest experience! We're seeking enthusiastic Evening Part-Time Guest Services Specialists to deliver exceptional service during our peak evening hours. This flexible role offers competitive pay, a vibrant work environment, and opportunities for growth within our award-winning hospitality brand. Perfect for students, professionals, or anyone seeking a rewarding evening schedule in beautiful San Diego.
Responsibilities
- Provide exceptional customer service and assist guests with check-in/check-out processes
- Manage reservations and handle inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and professionally
- Ensure lobby and common areas are immaculate and welcoming
- Assist with event setup and special evening activities
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Proficiency with reservation systems and basic software
- High school diploma or equivalent required
- Valid California driver's license (if required for errands)
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset