Job Description
Join our dynamic team at Urban Hospitality Group and deliver exceptional guest experiences during our vibrant evening hours! We're seeking enthusiastic Evening Part-Time Guest Service Associates to provide top-tier service at our flagship Boston location. This is a fantastic opportunity for students, career changers, or anyone seeking flexible evening work with immediate start dates. Enjoy competitive hourly rates, a supportive team environment, and the chance to grow your hospitality career in Boston's thriving downtown scene.
Responsibilities
- Deliver exceptional customer service to evening guests with a warm and professional demeanor
- Manage front desk operations including check-ins, check-outs, and reservation management
- Address guest inquiries and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold cleanliness and safety standards throughout public areas
- Collaborate with team members to optimize evening workflow efficiency
Qualifications
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a guest-first approach
- Flexibility to work evenings, weekends, and holidays
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Positive attitude and commitment to teamwork
- Must be available for immediate hire