Job Description
Join FlexWork Solutions and transform your evenings into rewarding income! We're urgently seeking dynamic Part-Time and Full-Time Customer Service Representatives in Philadelphia to deliver exceptional client experiences during evening shifts. Earn competitive pay while building valuable skills in a supportive, fast-paced environment.
Perks You'll Love:
- Flexible evening/night schedules (5 PM - 11 PM)
- Competitive hourly pay with performance bonuses
- Free parking and convenient public transport access
- Comprehensive paid training
- Clear pathways to full-time roles
Perfect for students, side hustlers, and career-changers seeking extra cash without compromising your day commitments. Apply today and start earning tomorrow!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with empathy
- Update CRM records accurately and maintain data hygiene
- Collaborate with day-shift teams for seamless handovers
- Meet/exceed quality and productivity metrics
- Identify upsell opportunities for premium services
- Adhere to PCI compliance protocols
Qualifications
- High school diploma or equivalent (college students encouraged)
- Availability for 20+ hours/week (evening shifts mandatory)
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask under pressure
- Basic technical troubleshooting knowledge