Job Description
Join our dynamic team at TechNova Solutions as an Evening Part-Time Customer Support Specialist! We're urgently hiring motivated individuals to provide exceptional service to our tech clients during evening hours. This flexible role offers competitive pay, remote work options, and the opportunity to grow your career in a fast-paced tech environment. Perfect for students or professionals seeking evening work with no weekend commitments.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive paid training
- Flexible scheduling (5 PM - 10 PM)
- Remote work capability
- Clear career advancement path
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Troubleshoot technical issues for enterprise software clients
- Document interactions accurately in CRM systems
- Collaborate with day-team for seamless service continuity
- Maintain high customer satisfaction scores
- Escalate complex issues to senior support staff
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Ability to troubleshoot basic technical issues
- Strong problem-solving and multitasking abilities
- Availability to work evenings (5 PM - 10 PM) weekdays
- Reliable internet connection for remote work