Job Description
Are you looking for a flexible evening opportunity in Raleigh?
NexGen Support Services is urgently seeking dedicated professionals to join our growing team. We offer a competitive hourly wage and a supportive environment for those looking to earn extra cash while maintaining a healthy work-life balance.
In this role, you will be the voice of our brand, assisting clients with inquiries and ensuring their satisfaction. No prior experience is required; we provide comprehensive training for the right candidates.
Responsibilities
- Manage high-volume customer inquiries via phone and email during evening shifts.
- Resolve client issues efficiently and professionally to ensure high satisfaction ratings.
- Utilize CRM software to update and track customer records accurately.
- Collaborate with the morning team to ensure seamless service transitions.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable internet connection and a quiet workspace.
- Ability to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends.
- Strong communication skills and a customer-first mindset.