Job Description
Are you searching for a flexible evening part-time job in Washington DC that offers competitive pay and meaningful work? MetroTech Support Solutions is currently hiring a dedicated Night Shift Customer Support Specialist to join our growing team.
We understand the demands of modern life and offer a supportive work environment designed for evening professionals. You will be the bridge between our clients and our technical solutions, ensuring critical issues are resolved with empathy and expertise. Join us to enjoy a stable schedule, comprehensive benefits, and a role where your contributions are valued every night.
Why Join Us?
- Competitive hourly rate between $20.00 and $28.00.
- Flexible evening schedules (e.g., 5:00 PM - 2:00 AM or 6:00 PM - 3:00 AM).
- Health, dental, and vision insurance available for full-time hours.
- Paid training and clear career advancement paths.
Responsibilities
- Deliver top-tier customer service via phone, email, and live chat during evening shifts.
- Diagnose and troubleshoot technical issues for B2B clients across the DC metro area.
- Log detailed case notes and resolutions in our CRM ticketing system.
- Escalate complex technical problems to senior engineers while maintaining client satisfaction.
- Stay updated on product features and software updates to provide accurate assistance.
- Collaborate with day-shift teams to ensure seamless continuity of support.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- 1+ years of experience in customer service or technical support.
- Strong problem-solving skills with a focus on detail and accuracy.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote or hybrid environment.
- Reliable high-speed internet connection is mandatory.