Job Description
Are you seeking a rewarding part-time role that fits perfectly into your evening schedule? Apex Connect Solutions is currently hiring for our Cleveland, Ohio location. We are looking for dedicated, proactive individuals to join our dynamic evening support team. This is an immediate hire opportunity for candidates who want to start earning quickly while enjoying a healthy work-life balance.
As part of our team, you will play a crucial role in ensuring our clients receive top-tier service during their off-hours. We pride ourselves on a collaborative culture and offer comprehensive on-the-job training for all new hires. If you are a great communicator looking for stability and growth, we want to meet you.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product issues and service complaints efficiently to ensure high customer satisfaction scores.
- Accurately document all customer interactions and feedback into our CRM database.
- Collaborate closely with the day-shift team to ensure seamless workflow and information continuity.
- Identify opportunities to upsell or cross-sell company products based on customer needs and inquiries.
- Adhere to all company policies, procedures, and compliance standards during every shift.
Qualifications
- High school diploma or GED equivalent required.
- Ability to work evening shifts (typically 4:00 PM – 12:00 AM) and weekends on a rotational basis.
- Strong verbal communication skills and the ability to listen actively.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation is required for commuting.
- Previous customer service experience is a plus but not mandatory for immediate hires.