Job Description
We are urgent hiring for a dynamic Evening Part-Time Customer Support Specialist in Minneapolis, MN. If you are looking for a flexible schedule that allows you to maintain a healthy work-life balance, this is the opportunity for you. Join a growing team that values your time and contribution.
Our clients are seeking reliable individuals who can assist with high-volume inquiries and provide exceptional service during the evening shift. No prior experience is required for this entry-level role; we provide comprehensive training.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints efficiently while maintaining a positive demeanor.
- Update and maintain accurate customer records and databases.
- Process transactions, returns, and exchanges with precision.
- Collaborate with the day shift team to ensure operational continuity.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High School Diploma or GED required.
- Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM).
- Strong interpersonal and communication skills.
- Basic proficiency with computers and office software.
- Self-motivated and able to work independently with minimal supervision.
- Reliable internet connection is essential for remote or hybrid options.