Job Description
We are currently seeking dedicated Evening Part-Time Customer Support Specialists to join our expanding team in Richmond, Virginia. This is an entry-level position perfect for students, parents, or anyone looking for a flexible schedule that works around their personal commitments.
At Apex Support Solutions, we pride ourselves on delivering top-tier service. As a member of our evening shift, you will be the first point of contact for our valued clients, helping to resolve inquiries and ensuring high satisfaction rates. We provide comprehensive training and a supportive environment for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Assist customers with product information, troubleshooting, and account support.
- Document all interactions and resolutions accurately in our internal database.
- Collaborate with the day shift team to update ticket statuses and escalate complex issues.
- Maintain a professional and empathetic tone while managing multiple tasks.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work evenings, weekends, and holidays as required by the schedule.
- Strong verbal and written communication skills.