Job Description
Join Illinois Tech Solutions as an Evening Part-Time Customer Support Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking empathetic and tech-savvy professionals to deliver exceptional customer service during evening hours. This role offers remote flexibility with occasional in-person collaboration at our downtown Chicago office. Grow your career while maintaining control over your schedule—ideal for students, parents, or anyone seeking a rewarding evening career path.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening shifts (4 PM - midnight)
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with day-shift teams for seamless customer experience continuity
- Identify opportunities to improve service processes and customer satisfaction
- Maintain detailed knowledge of product offerings and service protocols
- Contribute to team performance metrics including response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail environments
- Strong problem-solving abilities with basic technical troubleshooting skills
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable transportation to occasional in-person team meetings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms