Job Description
Join our award-winning customer experience team as an Evening Part-Time Support Specialist! We're urgently hiring friendly, tech-savvy individuals to deliver exceptional service during our peak evening hours (5 PM - 10 PM CT). This role offers flexible scheduling, remote options, and immediate start dates. Perfect for students, career changers, or anyone seeking work-life balance.
Why NexConnect?
- Industry-leading training and certification programs
- Comprehensive health benefits for part-timers (20+ hrs/week)
- Tuition reimbursement and career advancement paths
- Collaborative remote-first culture
Responsibilities
- Resolve customer inquiries via phone, chat, and email during evening shifts
- Document cases accurately in CRM system with 95%+ precision
- Collaborate with tier-2 specialists for complex technical escalations
- Maintain 98%+ customer satisfaction score through personalized support
- Contribute to process improvement initiatives
- Adhere to security protocols for sensitive data handling
Qualifications
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot basic technical issues (network, software)
- High school diploma or equivalent; college degree preferred
- Reliable high-speed internet and quiet home office space
- Flexible availability during evening hours (5 PM - 10 PM CT)