Job Description
Are you seeking a dynamic role that perfectly aligns with your evening availability? Apex Detroit Solutions is currently looking for a dedicated Part-Time Evening Customer Support Specialist to join our growing team in the heart of downtown Detroit.
We pride ourselves on a culture that values work-life balance and professional excellence. In this role, you will serve as the bridge between our valued clients and our premium services, ensuring satisfaction and loyalty during our peak evening hours.
Why Join Us?
• Competitive hourly rate between $18.00 and $22.00.
• Flexible evening schedules designed for work-life balance.
• Professional development opportunities within a top-tier organization.
Take the next step in your career with a company that truly values its evening workforce. Apply today to become part of our mission.
Responsibilities
- Provide exceptional support to clients via phone, email, and live chat during evening shifts.
- Diagnose and resolve technical issues and product inquiries with precision and empathy.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the morning support team to ensure seamless continuity of service.
- Identify trends in customer feedback and suggest process improvements to enhance the client experience.
- Maintain a professional and positive demeanor in high-pressure situations.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service or call center experience is preferred.
- Strong verbal and written communication skills.
- Reliable transportation is required for evening shifts.
- Ability to work flexible evening hours, including weekends and holidays.
- Proficiency with basic computer applications and CRM software.