Job Description
Join TechSolutions Inc. as an Evening Part-Time Customer Support Specialist and enjoy the flexibility of a schedule that works around your life! We're seeking passionate individuals to provide exceptional service to our clients during evening hours. This role offers competitive pay, remote work options, and the opportunity to grow with a leading tech company. If you thrive in dynamic environments and value work-life balance, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 11 PM)
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and update customer records in CRM systems
- Collaborate with day-team specialists for seamless issue resolution
- Identify and escalate complex problems to senior support staff
- Maintain high customer satisfaction scores with personalized support
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Excellent communication skills with clear, patient articulation
- Strong problem-solving abilities and tech-savviness
- Ability to work independently during evening shifts
- Proficiency with CRM software and remote collaboration tools
- Flexible availability for 20-25 hours weekly