Job Description
We are urgently hiring motivated individuals to join our team as Evening and Weekend Customer Support Representatives in Philadelphia, PA. If you are seeking an entry-level job with a flexible schedule and a chance to grow your career in a dynamic environment, this is the perfect opportunity for you.
As a valued member of our team, you will play a crucial role in ensuring our clients receive top-tier support during our evening and weekend shifts. We offer a competitive hourly rate and a supportive culture that encourages professional development.
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and order support.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and update internal databases in real-time.
- Collaborate with the morning support team to ensure seamless communication regarding ongoing cases.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify opportunities to upsell products or services to loyal customers.
Qualifications
- High school diploma or GED required.
- No prior customer service experience is necessary; we provide comprehensive paid training.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills.
- A positive attitude and the ability to work in a fast-paced team environment.