Job Description
We are looking for enthusiastic and reliable individuals to join our dynamic team as Evening Part-Time Customer Support Associates. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. We offer a flexible schedule that fits around your lifestyle, allowing you to work from home or in our Houston office.
As a key member of our evening support team, you will play a crucial role in ensuring our clients receive exceptional service. We are currently hiring immediately and offer a competitive hourly wage with performance bonuses.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process orders, returns, and account updates accurately.
- Collaborate with the daytime team to ensure seamless workflow.
- Document customer interactions and feedback in our CRM system.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work flexible evening shifts (e.g., 4 PM - 12 AM).
- Reliable internet connection and quiet workspace (if remote).
- Previous customer service experience is a plus but not mandatory.