Job Description
Join our dynamic team in Jacksonville as an Evening Part-Time Customer Specialist! We're urgently seeking motivated individuals with flexible schedules to deliver exceptional service during evening hours. Enjoy competitive pay, supportive management, and opportunities for growth in a fast-paced environment. Perfect for students, parents, or professionals seeking work-life balance. Apply now to start immediately!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve inquiries, troubleshoot issues, and process transactions with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and documentation
- Uphold company standards for quality and compliance
- Identify opportunities for process improvements
- Support seasonal peak demands with flexible scheduling
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently and prioritize tasks
- Flexible schedule availability (evenings, weekends, holidays)
- Basic computer literacy and typing proficiency (40 WPM)
- Positive attitude and resilience under pressure