Job Description
We are currently seeking dedicated professionals to join our expanding team in New York and Columbus. This is an urgent hiring opportunity for those seeking a flexible schedule without compromising on career growth. If you are looking for a part-time role that offers autonomy and competitive compensation, we want to hear from you.
Role Overview:
As a Part-Time Customer Support Specialist, you will be the face of our brand, ensuring our clients receive exceptional service. We value reliability, communication skills, and a proactive attitude. This position is ideal for students, parents, or anyone looking for a work-life balance that fits their personal calendar.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction scores.
- Process orders and manage customer accounts within the CRM system accurately.
- Collaborate with the team to identify trends in customer feedback and suggest improvements.
- Perform data entry and administrative tasks to support daily operations.
- Adhere to company policies and brand guidelines during every interaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Must be available for a minimum of 15-25 hours per week.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment and adapt to changing priorities.