Job Description
Join our dynamic team as a Part-Time Night Shift Customer Specialist at FlexiShift Solutions. We offer competitive compensation and a flexible schedule perfect for students, parents, or anyone seeking work-life balance. Enjoy the quiet of evening hours while providing exceptional service to our diverse client base in the nation's capital.
This role requires you to work during our peak night shift hours (10 PM - 6 AM), handling client inquiries, resolving issues, and ensuring seamless service delivery. You'll be part of a supportive remote team with modern tools to excel in your position.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shift hours
- Resolve customer issues efficiently with empathy and professionalism
- Maintain accurate client records and documentation in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Proactively identify and escalate complex issues to senior specialists
- Support account maintenance and basic troubleshooting tasks
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in night shift or remote role
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with calm demeanor under pressure
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet access for remote work
- Ability to work independently with minimal supervision