Job Description
Join our dynamic team at Apex Solutions Group where we're urgently seeking passionate Evening Customer Service Specialists in Atlanta, GA! Perfect for students and career changers seeking flexible schedules, this role offers competitive pay and growth opportunities. As a key member of our support team, you'll deliver exceptional experiences to clients while building valuable skills in communication and problem-solving. We provide comprehensive training and a supportive environment designed to help you thrive.
Why Choose Us?
- Flexible evening shifts accommodating school schedules
- Competitive hourly pay plus performance incentives
- Clear pathways to full-time advancement
- Comprehensive training and ongoing development
- Inclusive, student-friendly workplace culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using our knowledge base and CRM tools
- Document interactions accurately in our customer relationship management system
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and resolution quality
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (current students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable working flexible evening shifts (4 PM - midnight)
- Basic computer proficiency with ability to learn new software quickly
- Previous customer service experience preferred but not required
- Positive attitude and ability to thrive in a fast-paced environment
- Authorized to work in the United States