Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Specialist! We're seeking enthusiastic individuals to deliver exceptional guest experiences during evening hours at our premier downtown Minneapolis location. This flexible role offers perfect work-life balance while allowing you to develop valuable customer service skills in a vibrant hospitality environment.
Why Join Us?
- Competitive evening shift premiums
- Free parking and transit benefits
- Comprehensive training and growth opportunities
- Team-based culture with monthly appreciation events
Responsibilities
- Provide exceptional customer service during evening operations (4 PM - 12 AM)
- Process transactions accurately and efficiently using POS systems
- Resolve guest inquiries with professionalism and problem-solving skills
- Maintain clean, organized, and welcoming guest areas
- Collaborate with day-shift teams for seamless service transitions
- Participate in inventory management and restocking procedures
- Adhere to all safety and compliance protocols
Qualifications
- Minimum 6 months customer service or hospitality experience
- Availability to work 3-4 evening shifts weekly (including weekends)
- Strong communication and interpersonal skills
- Basic math and POS system proficiency
- Ability to stand/walk for extended periods
- Positive attitude and problem-solving mindset
- Flexibility to cover additional shifts during peak periods
- Valid Minnesota food handler's certificate (or willingness to obtain)