Job Description
Join UrbanFlex Staffing's dynamic evening team and transform your schedule into opportunity! We're seeking energetic individuals for part-time customer specialist roles with immediate daily pay options. Perfect for students, artists, and side-hustlers who thrive during evening and weekend hours. Enjoy flexible scheduling, no weekend-only commitments, and a vibrant downtown San Francisco workspace. Our performance-based compensation model rewards your dedication with same-day pay via our secure app. Become part of a forward-thinking company that values work-life balance and recognizes your unique contributions.
Why UrbanFlex?
- Daily pay with zero processing delays
- Comprehensive training and career growth pathways
- Health benefits eligibility for consistent performers
- Employee referral bonuses
- Modern, accessible workspace near BART/Muni
Responsibilities
- Deliver exceptional customer service via phone, chat, and in-person interactions
- Process transactions and resolve billing inquiries with precision
- Maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Adapt to seasonal demands during peak evening/weekend hours
- Identify upsell opportunities aligned with client needs
- Participate in bi-weekly performance improvement sessions
Qualifications
- Minimum 1 year customer service experience
- Availability for evenings (4 PM - 11 PM) and weekends
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Ability to work independently with minimal supervision
- Basic math skills for transaction processing
- Valid California ID and right to work documentation