Job Description
Join MetroConnect Solutions as an Evening Part-Time Customer Specialist and deliver exceptional service during our peak evening hours. We're seeking motivated individuals to provide seamless support to our growing client base in the Philadelphia area. This immediate opening offers flexible scheduling while making a tangible impact on customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve technical issues and process orders with accuracy and efficiency
- Maintain detailed customer records in our CRM system
- Collaborate with day-team staff to ensure consistent service quality
- Identify opportunities for process improvements
- Uphold company standards for professionalism and problem-solving
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Reliable transportation for evening shifts
- Flexible availability Monday-Friday evenings