Job Description
Are you looking for a rewarding opportunity to boost your income while maintaining a healthy work-life balance? We are urgently hiring dedicated individuals to join our dynamic team as Evening Customer Support Representatives. This role is perfect for students, parents, or anyone seeking a flexible schedule in Virginia.
At Apex Support Solutions, we pride ourselves on exceptional service. As an evening specialist, you will be the friendly voice our customers rely on after business hours. Join us in making a difference while earning a competitive hourly wage.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Process incoming orders, returns, and exchanges efficiently using our CRM system.
- Maintain accurate records of customer interactions and resolve issues to ensure high satisfaction.
- Collaborate with the daytime support team to ensure seamless service continuity.
- Identify and escalate complex issues to management when necessary.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Ability to work independently in a remote or hybrid setting.
- Must be available to work evening shifts (e.g., 4:00 PM - 10:00 PM) and weekends.
- Reliable high-speed internet connection is mandatory.