Job Description
Join our dynamic team at Milwaukee Support Solutions as an Evening Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional service during our evening hours (4:00 PM - 8:00 PM). This role offers flexibility while making a real impact in our community. Enjoy competitive pay, a supportive work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking a rewarding part-time schedule. Apply today and start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing issues and process transactions accurately using our CRM system
- Collaborate with team members to ensure seamless service delivery during peak evening hours
- Maintain detailed records of customer interactions and resolutions
- Identify opportunities for service improvements and communicate feedback to management
- Adhere to company policies and confidentiality standards
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office Suite and CRM software
- Ability to work independently and as part of a team
- Flexibility to work evenings (4:00 PM - 8:00 PM) and occasional weekends
- Positive attitude and commitment to customer satisfaction