Job Description
Join our dynamic team in Austin, TX! We're urgently seeking Evening Part-Time Customer Service Specialists to deliver exceptional experiences during our peak hours. Enjoy flexible scheduling, competitive pay, and a supportive environment while serving our growing client base. Perfect for students, parents, or anyone seeking work-life balance with evening and weekend availability. Apply today and make an immediate impact!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with day-team members to ensure seamless service continuity
- Identify opportunities to improve customer experience processes
- Adhere to company policies and data security protocols
- Contribute to a positive, collaborative team culture
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Ability to work independently and multitask in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Unrestricted availability for evenings (4 PM - 12 AM) and weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening