Job Description
Join our dynamic team at Urban Solutions Inc. as an Evening Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of San Francisco. Perfect for students, parents, or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during evening shifts (4 PM - 10 PM)
- Resolve billing issues and product concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Contribute to process improvements for evening operations
- Meet/exceed customer satisfaction and resolution metrics
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in high-volume environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks under pressure
- Strong problem-solving and conflict resolution abilities
- Availability for consistent evening shifts (4 PM - 10 PM), weekends required