Job Description
Join Omaha's fastest-growing tech support team! We're seeking energetic individuals to deliver exceptional customer experiences during our high-demand evening hours. This immediate opportunity offers flexible scheduling while making a real impact on our community.
At Omaha Connect Solutions, we believe in empowering our team members with competitive compensation and growth opportunities. Enjoy a modern work environment with cutting-edge technology and supportive leadership that values your work-life balance.
Responsibilities
- Provide exceptional technical support via phone, chat, and email during evening hours (4 PM - 10 PM)
- Troubleshoot software, hardware, and connectivity issues for residential and small business clients
- Maintain detailed documentation of customer interactions and resolution steps
- Collaborate with day-team specialists to ensure seamless service continuity
- Meet performance metrics for first-call resolution and customer satisfaction
- Contribute to process improvement initiatives for evening operations
Qualifications
- High school diploma or equivalent; technical certification preferred
- Minimum 6 months customer service or technical support experience
- Proficiency with Windows/macOS operating systems and network fundamentals
- Strong problem-solving abilities with a calm, patient demeanor
- Ability to multitask in fast-paced evening environment
- Reliable transportation and flexible availability Monday-Sunday
- Basic knowledge of cybersecurity best practices