Job Description
Join our dynamic team at Urban Retail Solutions and become part of a fast-growing customer experience revolution! We're seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional support during our peak evening hours. This is an immediate hire opportunity offering competitive pay, flexible scheduling, and a vibrant workplace culture where your contributions are valued.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Free on-site parking and convenient public transit access
- Comprehensive paid training and ongoing development
- Health benefits eligibility (20+ hours/week)
- Employee discounts on retail products
Be the voice that shapes our customers' experience while building valuable skills for your career growth. Apply today and start tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer complaints and escalate complex issues to senior specialists
- Update customer records and maintain detailed transaction documentation
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months of customer service experience in retail or call center environments
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (5 PM - 11 PM) weekends and holidays
- Positive attitude with a service-first mindset