Job Description
Immediate openings for evening part-time roles in Charlotte, NC! Earn extra cash while supporting our growing team. We're seeking motivated individuals to join our dynamic customer service department. Enjoy flexible evening shifts (4:00 PM - 10:00 PM) with no weekend requirements. Perfect for students, parents, or anyone seeking supplemental income. Competitive hourly rates and comprehensive training provided.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism
- Resolve billing and account issues using our CRM system
- Process orders and update customer information accurately
- Meet daily performance metrics for call handling and resolution
- Collaborate with day team for seamless customer experiences
- Document interactions in compliance with company protocols
Qualifications
- High school diploma or equivalent required
- Evening availability (4 PM - 10 PM, 3-5 days/week)
- Strong communication and problem-solving skills
- Basic computer proficiency with data entry experience
- Customer service or call center experience preferred
- Reliable transportation to our Charlotte office
- Ability to pass background check and drug screening