Job Description
Looking to boost your income with flexible evening hours? Join our dynamic team at FlexStaff Solutions as a Part-Time Customer Service Specialist. We're seeking motivated individuals to provide exceptional support to our clients while enjoying a work-life balance. Perfect for students, parents, or anyone seeking immediate supplemental income. No weekends required!
Why Join Us?
- Competitive hourly pay with weekly payouts
- Comprehensive paid training
- Advancement opportunities for top performers
- Fun, supportive team environment
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve billing, account, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call/chat volume and resolution times
- Collaborate with team members to improve customer experience
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work
- Available to work 4-5 evening shifts weekly (12:00 PM - 8:00 PM)
- Basic computer proficiency with MS Office Suite