Job Description
Join our award-winning hospitality team as an Evening Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak evening hours. This role combines competitive pay with a vibrant downtown Portland atmosphere and flexible scheduling.
Perfect for students, parents, or professionals seeking supplemental income, you'll be the face of our premium urban retreat while developing valuable customer service skills. Enjoy free parking, meal discounts, and a supportive team environment.
Responsibilities
- Handle guest inquiries and reservations with exceptional professionalism
- Process check-ins/check-outs using our property management system
- Resolve guest concerns promptly and escalate complex issues appropriately
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell premium services and amenities during guest interactions
- Maintain accurate documentation of guest preferences and feedback
Qualifications
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and conflict resolution skills
- Proficiency with basic hospitality software (training provided)
- Ability to stand for extended periods and lift 25 lbs occasionally
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Valid Oregon ID and reliable transportation