Job Description
Immediate opening for evening part-time Customer Service Specialists in Wichita, KS! Join our dynamic team at Wichita Connect Solutions and deliver exceptional customer experiences during our peak evening hours. This urgent hiring opportunity offers flexible scheduling and competitive compensation for motivated individuals who thrive in fast-paced environments.
As a key member of our client support team, you'll be the face of our company, resolving inquiries with professionalism and efficiency. Perfect for students, parents, or anyone seeking evening work-life balance, this role provides on-the-job training and growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and product issues with empathy and accuracy
- Update customer records in CRM system while maintaining data integrity
- Collaborate with day-team specialists for seamless service continuity
- Meet key performance metrics including response time and resolution rate
- Identify upsell opportunities for premium services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience in high-volume setting
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environment
- Reliable transportation for flexible shift coverage
- Strong problem-solving abilities with positive attitude
- Availability to work 3-4 evening shifts weekly (including weekends)