Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Indianapolis Retail Solutions! We're urgently seeking friendly, energetic individuals to deliver exceptional customer experiences during our peak evening hours. This role offers flexible scheduling, competitive pay, and immediate start opportunities. Ideal for students, second-job seekers, or anyone seeking work-life balance. Enjoy a supportive environment with growth potential and team-based incentives.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries during evening hours (4 PM - 10 PM)
- Process transactions accurately using POS systems and handle cash/credit payments
- Resolve customer complaints with empathy and efficiency while maintaining brand standards
- Assist with inventory management, stock replenishment, and visual merchandising
- Collaborate with day team to ensure smooth operational handovers
- Maintain clean, organized store environment and safety protocols
Qualifications
- High school diploma or equivalent; customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic math proficiency and comfort with technology
- Reliable transportation and evening availability (minimum 3 shifts/week)
- Positive attitude with customer-first mindset
- Ability to stand for extended periods and lift up to 25 lbs