Job Description
Join Milwaukee's premier hospitality team as an Evening Part-Time Customer Service Specialist! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our busiest evening hours. This flexible role offers competitive pay, convenient downtown Milwaukee location, and opportunities for advancement. Perfect for students, parents, or anyone seeking a rewarding evening schedule with no weekends required!
Why Work With Us? • Flexible evening shifts (4-10 PM) • Paid training • Free parking • Employee discounts • Positive team environment
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage reservations and check-in processes efficiently
- Address guest inquiries and resolve service issues promptly
- Maintain accurate records of customer interactions and feedback
- Collaborate with team members to ensure smooth evening operations
- Uphold brand standards and cleanliness protocols
- Process payments and handle cash transactions securely
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Evening availability (4 PM - 10 PM) with flexibility
- Basic computer proficiency and POS system knowledge
- Positive attitude and problem-solving mindset
- Valid Wisconsin ID and reliable transportation