Job Description
Join Illinois Connect Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling! Our Chicago-based team values your expertise and offers a supportive environment where you can thrive. This role is ideal for students, parents, or professionals seeking evening hours while making a meaningful impact. Competitive compensation, comprehensive training, and opportunities for advancement await. Apply today to become part of our dynamic customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Contribute to process improvements through feedback and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Reliable evening availability (Monday-Friday, 4 PM-11 PM)
- Ability to multitask and adapt to changing priorities