Job Description
Join Austin Connect Solutions for an exciting part-time opportunity with immediate start! We're seeking dynamic individuals to join our customer service team in vibrant Austin, TX. Enjoy flexible scheduling while delivering exceptional client experiences. Perfect for students, professionals, or anyone seeking work-life balance. No weekends required – weekday shifts available. Apply today and start earning tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and technical issues efficiently using CRM systems
- Document interactions accurately in company databases for quality assurance
- Collaborate with cross-functional teams to enhance service delivery
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Flexible availability for weekday shifts (20-30 hrs/week)