Job Description
Join FlexConnect Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Customer Service Representatives to join our Charlotte-based team with immediate openings for flexible evening shifts. Enjoy the perfect work-life balance with our hybrid model (3 days remote/2 days in-office) while making meaningful connections with clients. Our culture thrives on innovation, collaboration, and recognizing your contributions. Start immediately and grow with a company that values your flexibility and dedication.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve inquiries efficiently using CRM tools and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with day-team members for seamless handoffs
- Meet performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet for remote work
- Ability to thrive independently during evening hours
- Positive attitude and adaptability to changing priorities