Job Description
Join our vibrant team at Fresno Community Solutions and become an essential part of our evening operations! We're seeking dedicated individuals to deliver exceptional customer service during flexible evening and weekend shifts. This role offers the perfect work-life balance with competitive compensation and opportunities for growth within our supportive environment. Ideal for students, parents, or professionals seeking supplemental income with a meaningful impact on our community.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening and weekend hours
- Process transactions and maintain accurate records using our CRM system
- Resolve client inquiries and escalate complex issues to appropriate departments
- Collaborate with cross-functional teams to ensure seamless service delivery
- Assist with inventory management and facility maintenance during closing procedures
- Contribute to continuous improvement initiatives for evening operations
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or retail experience preferred
- Strong communication skills with ability to handle diverse clientele
- Proficiency with basic office technology and point-of-sale systems
- Availability to work flexible evening shifts (12 PM - 8 PM) and weekends
- Ability to multitask in a fast-paced environment while maintaining composure
- Valid California driver's license if travel between sites is required